Politique de remboursement
We accept eligible return requests submitted within 14 days after delivery. Products must be unused, complete and returned in their original packaging. Return authorization is required before sending any product back to InkPact.
14-Day Return Policy
You have 14 calendar days after your order is delivered to request a return.
To qualify for a return:
- The product must be unused and in the same condition in which it was received.
- The product must be returned in its original packaging.
- All included components, accessories, cartridges, manuals and promotional items must be returned.
- You must provide your order number or other proof of purchase.
- The return must be approved by InkPact before the product is shipped back.
Products returned used, incomplete, damaged through misuse or missing original components may be declined or may qualify only for a partial refund.
How to Request a Return
To request a return, email info@inkpact.golf within 14 days after delivery and include:
- Your order number
- The product you wish to return
- The reason for the return
- Photographs or video when the product is damaged, defective or incorrect
If your return is approved, we will provide return instructions and the applicable return address.
Products sent back without prior authorization will not be accepted.
Do not ship a return to InkPact until you have received written return instructions.
Return Shipping Costs
Customers are responsible for return shipping costs when returning an unwanted product or a product ordered by mistake.
InkPact will cover reasonable return shipping costs when:
- The product arrived damaged or defective.
- You received a product different from the one ordered.
- The return is required because of an error made by InkPact.
Original shipping charges are non-refundable unless the product arrived defective, damaged or incorrect, or unless otherwise required by applicable law.
We recommend using a trackable shipping service. InkPact is not responsible for unauthorized returns or return shipments lost before reaching our facility.
Damaged, Defective or Incorrect Products
Please inspect your order promptly after delivery.
If your product arrives damaged, defective or incorrect, contact us within 7 days after delivery at info@inkpact.golf.
Please include:
- Your order number
- A clear description of the problem
- Photographs or video showing the product and packaging
After reviewing the claim, InkPact may offer troubleshooting assistance, replacement parts, a replacement product, store credit or a refund, depending on the circumstances.
Please retain the original product and packaging until we confirm that they are no longer required.
Non-Returnable Products
The following products are not eligible for return:
- Opened, used or partially consumed VT cartridges or Micron spray products
- Consumable products with a broken seal or damaged original packaging
- Products damaged through misuse, neglect, modification or improper storage
- Custom, personalized or specially manufactured products
- Gift cards
- Clearance or final-sale products clearly identified as non-returnable before purchase
- Hazardous, flammable or pressurized products that cannot legally or safely be returned through the selected carrier
Unopened consumables may be eligible for return when they remain sealed, unused and in their original packaging and can be shipped in compliance with applicable carrier regulations.
Contact us before returning any cartridge, spray or other consumable product. Do not ship regulated, flammable or pressurized materials without written instructions from InkPact.
Pre-Orders and Cancellations
A pre-order may be canceled for a full refund at any time before it enters fulfillment or ships.
To request cancellation, email info@inkpact.golf with your order number.
We cannot guarantee cancellation once an order has entered fulfillment, received a shipping label or been transferred to the carrier.
If a pre-order has already shipped, the standard 14-day return policy applies after delivery.
If InkPact cannot ship an order within the estimated timeframe, we will communicate the delay and provide any cancellation or refund options required by applicable law.
Exchanges
We do not process direct exchanges.
The fastest way to obtain a different product is to request a return for the original item and place a separate order for the replacement product.
A replacement for a damaged, defective or incorrect product may be handled directly by InkPact after the issue has been reviewed.
Refunds
We will notify you after your return has been received and inspected.
If approved, the refund will be issued to the original payment method, normally within 10 business days after approval.
Your bank, card issuer or payment provider may require additional time to post the refund to your account.
Refund amounts may be reduced when:
- The product is returned incomplete.
- Components, accessories or promotional items are missing.
- The product shows use, misuse or damage not caused by InkPact.
- Non-refundable shipping charges apply.
If more than 15 business days have passed since InkPact confirmed that your refund was approved, contact us at info@inkpact.golf.
European Union and United Kingdom Consumer Rights
If your order is delivered to a jurisdiction that provides a statutory cancellation or withdrawal right, those legal rights apply in addition to this policy.
For qualifying consumer purchases delivered within the European Union, customers generally have the right to cancel an online purchase within 14 days after receiving the goods, subject to applicable exceptions.
Products must be handled only to the extent reasonably necessary to inspect their nature, characteristics and operation. A reduction in value may apply when products are handled beyond what would normally be permitted in a retail store.
Opened consumables, sealed products opened for health or safety reasons, customized products and certain regulated materials may be excluded where permitted by law.
Nothing in this policy limits any mandatory consumer right that cannot legally be excluded.
Warranty Claims After the Return Period
Product issues reported after the 14-day return period may be reviewed under the applicable InkPact product warranty rather than this return policy.
Warranty coverage does not include normal wear, consumable depletion, cosmetic damage, misuse, unauthorized modifications, improper storage or damage caused by accidents.
Contact info@inkpact.golf with your order number, a description of the issue and supporting photographs or video.
Questions
For questions about returns, refunds, cancellations or product issues, contact: