Politique d’expédition

Shipping Locations

We currently ship to:

• United States
• Canada
• United Kingdom
• Select international destinations available at checkout

Available shipping destinations may vary by product, carrier restrictions and local import regulations. If your country is available during checkout, we can currently accept and process your order.

Processing and Fulfillment

• In-stock orders are generally processed within 2–5 business days.
• Orders are fulfilled in the order they are received.
• Business days exclude weekends and U.S. federal holidays.
• Once your order ships, you will receive a confirmation email containing tracking information.
• Transit times begin after the carrier receives the shipment and are separate from order-processing time.

During product launches, promotions or periods of unusually high demand, processing may take longer than normal.

Pre-Orders

Products identified as pre-orders are not ready for immediate shipment. The estimated shipping date will be displayed on the applicable product page before purchase.

• Payment is collected when the order is placed.
• The estimated shipping date is an estimate and not a guaranteed delivery date.
• Pre-orders are fulfilled in the order they are received.
• You will receive tracking information when the order leaves our fulfillment facility.

If an order contains both in-stock and pre-order products, InkPact may hold the order until all products are available or ship the products separately. You will receive tracking information for each shipment when applicable.

Shipping Costs and Delivery Estimates

Shipping costs and available delivery methods are calculated at checkout based on the destination, package size, package weight and selected shipping service.

Delivery estimates displayed at checkout are provided by the carrier and are not guaranteed by InkPact. Carrier delays, weather conditions, customs processing and other circumstances outside our control may affect delivery.

International Orders, Duties and Taxes

International orders may be subject to import duties, taxes, brokerage charges, customs fees or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer.

InkPact cannot predict or control customs charges or customs-processing times. Refusal to pay applicable import charges may result in the shipment being returned, abandoned or destroyed by the carrier or customs authority.

Shipping Delays

Shipping or fulfillment dates may be affected by circumstances including:

• High order volume
• Production or inventory delays
• Supply-chain disruptions
• Carrier delays
• Weather events
• Customs inspections or import processing
• Incorrect or incomplete shipping information

If a significant delay affects your order before shipment, we will make reasonable efforts to notify you using the email address provided at checkout.

Address Accuracy and Order Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact us immediately if you need to correct an address. We cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to the carrier.

InkPact is not responsible for delays, delivery failures, additional shipping charges or lost packages resulting from an incorrect or incomplete address provided by the customer.

Tracking and Delivered Packages

Tracking information may take up to 48 hours to update after the shipping confirmation email is issued.

If tracking shows that a package was delivered but you cannot locate it, please:

• Check the delivery location, mailbox and surrounding property.
• Ask household members, neighbors, building staff or reception personnel.
• Allow up to 24 hours, as carriers occasionally mark packages delivered shortly before final delivery.
• Contact the carrier directly using the tracking number provided.

After completing these steps, contact InkPact and we will help review the available shipment information. A carrier investigation may be required before a replacement or other resolution can be considered.

Lost or Damaged Shipments

If your package arrives visibly damaged, retain the packaging and contact us as soon as possible with your order number and clear photographs of the package and affected products.

For shipments that appear lost in transit, contact us after the estimated delivery window has passed. InkPact may open an investigation with the carrier before issuing a replacement, refund or other resolution.

Questions

For shipping-related questions, contact us at:

info@inkpact.golf